Privacy Policy

Your privacy is important to us. This policy helps you understand how Cotecna collects, uses and protects your personal information.

We value the trust you place in us when sharing your personal information and are committed to being fair and transparent in the use of your data and in protecting it from misuse. This Privacy Policy explains clearly and concisely the type of information we collect from you and how we use and secure it.

Information we collect

Cotecna collects personal information in the following circumstances:

  • Requests, enquiries and feedback you submit to us directly, which typically includes your name and email address, but may also include any demographic and/or business information you have supplied,
  • Your name and email address when subscribing to our mailing list,
  • Data about your visit (such as your access and navigation of our site, and what actions you took when doing so) as well as device data (such as your IP address and type of browser)
  • Information you choose to share from third party platforms (such as Google and Facebook) collected when interacting with our website or content hosted on these platforms.

How we use and share your information

Cotecna may use your personal information collected as describe above for the following purposes:

  • To receive and respond to your requests, business enquiries, and job applications
  • To analyse and improve your experience on our websites and the quality of our service
  • To send news and promotional content to users who have chosen to receive them

In order to better serve you in your country, Cotecna may share your information within the Cotecna group, specifically to its affiliates within the EEA (comprising of EU member states, Norway, Lichtenstein and Iceland). Any transfer of personal data to a country outside of the EEA will be subject to the provisions of the 2018 General Data Protection Regulation (GDPR).

We do not sell, trade, or share your personal information with third parties for market research or commercial purposes.

How long we retain your information

Cotecna respects any legally required retention period applicable to your personal information which it collects. Otherwise, your personal data will be retained for the period necessary in order to fulfil the purpose for which it was collected.

Protecting your information

Cotecna strives to keep your personal information safe from misuse and unauthorized access by implementing and maintaining reasonable and appropriate security measures including the use of physical and technological safeguards.


What are cookies?

Cookies are small files or pieces of information (text files) that are stored on a computer system or internet enabled devices, when the user visits a website. They are designed to hold a modest amount of data specific to a particular device or user and website. It can be accessed either by the web server or the client device’s web browser. This allows the website server to deliver a page tailored to the user’s request.

Why we use cookies?

Cotecna uses Cookies on the website(s), web and mobile applications to give the users a better experience. There are certain features which may only be available by using cookies.

The cookies and similar technologies used by us have various functions, such as:

  • Make our websites efficient and simpler to use.
  • To enhance the user’s experience while using our websites and applications.
  • Enable us to personalize the content and show you more relevant information.
  • Preventing fraudulent activity and improve security.

How we use cookies?

We use some cookies for statistical analysis, to help remember certain information about you, either for the duration of your visit (using a "session" cookie) or distribute traffic to the website on several servers in order to optimise response times (using a “necessary” cookie), track who has opened and clicked on our emails and serve targeted content and advertisements to our users. Additionally, we use other types of cookies, managed by us or third parties which have some content added on our website(s) and applications.

We will only place cookies which are not marked as “Necessary”, on your device with your prior consent. We respect your right to privacy; you can choose not to allow some types of cookies. However, blocking certain types of cookies may impact your experience of the website(s).

Below is an overview of the first and third-party cookies we use within our website(s):

  • Necessary Cookies
  • Performance / Statistics Cookies
  • Functionality Cookies
  • Marketing Cookies

Necessary cookies

These cookies do not store any directly identifiable personal information. However, they are necessary for the service on our website to function such as page navigation and access to secure areas of the websites and applications. You can set your browser to block or alert you about these cookies, but without these cookies, some or all of the services you have asked for may not function properly.

Statistics cookies

These cookies collect information about how you use our website, for example which pages you visited and which links you clicked on. Information collected are anonymized are not used to identify users. Their sole purpose is to enhance our website’s functionality. These include cookies from third-party analytics services.

Functionality cookies

These cookies allow our websites to provide enhanced functionality and personalisation, such as, remembering your choices and your account preferences and to provide enhanced, more personal activities and features. These cookies may be set by us or by third-party providers whose services we have added to our website(s) and applications. You can set your browser to block or alert you about these cookies, but without these cookies, some or all of the services you have asked for may not function properly.

Marketing cookies

These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. These cookies may be set by us or by third-party providers whose services we have added to our pages. You can set your browser to block or alert you about these cookies. Blocking these cookies will not affect the service provided to you but will limit the targeted advertising that you will see.

The cookie types mentioned above can have varying lifespans, and can either be session or persistent cookies, as defined below:

Session cookies

These cookies are temporary and expire once you close your browser or when your session ends.

Persistent cookies

This category encompasses all cookies that remain on your device until you erase them, or your browser does, depending on the cookie’s expiration date. All persistent cookies have an expiration date written into their code, but their duration can vary.

Third party cookies

A third-party cookie is one that is placed on a user’s device by a website from a domain other than the one a user is visiting. Third-party cookies include, search engines, social media networks, service providers for measurement and analytics services, and advertising companies. Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads and to perform services on our behalf.

Our website(s) and applications may use third party advertising services, for the purposes of enhancing the user’s experience, analysing visitor / customer site interactions including interactions with our online marketing campaigns, and advertising.

If you would like to prevent third-party advertising services such as Google Analytics and YouTube from collecting information during your visit to our website, you can use the opt-out tool available here.

How can you refuse the use of cookies?

You may restrict each cookie category (except Necessary cookies) by amending your choices in your web browser .You can prevent your browser from accepting certain cookies, have the browser require your consent before a new cookie is placed in your browser, or block cookies altogether by selecting the appropriate settings on your browser privacy preferences menu. Refer to below links on how to manage cookies on some commonly used web browsers:

Links to other websites

Our website may include links to other sites not operated by Cotecna. Although we strive to include only quality, safe and relevant links, we cannot guarantee or verify the content of any externally linked website at all times. Users should therefore note that they access external links at their own risk and that Cotecna assumes no responsibility for the content or practices of any third-party sites.

This privacy policy only applies to Cotecna website so when you link to other websites you should read their privacy policies.

Your rights

You have the right to access your personal information held by us. You may ask us to provide this information to you or to a third party in a structured, commonly used and machine-readable format subject to the verification of your identity.

You have the right to ask us to correct, update, delete or request a copy of the information we have on record about you. You may also object to or ask us to restrict the processing of your personal information.

You may address any concerns or complaints about the use of your personal information to us at For users within the EU, you have the right to lodge a complaint with a data protection authority if you are unsatisfied with our handling of your personal information.

If you no longer wish to receive news, promotions or other communications from us, you may unsubscribe anytime by clicking on the “unsubscribe” link in the footer of any of our emails. However, we will retain minimal information necessary to identify you, in order to avoid contacting you again.

Last modified: 4th August 2020

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